These Terms & Conditions ("Terms") govern your access to and use of the 10wen platform, including the casino, sports betting, payment services, and all related features. Please read them fully before registering or placing any bets.
You must be at least 18 years of age to register and use the 10wen platform. The responsibility for verifying your eligibility and the legality of online gaming in your jurisdiction rests entirely with you.
10wen processes deposits and withdrawals in PKR through JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah. All transactions are subject to KYC verification and applicable withdrawal rules.
All 10wen bonuses are subject to wagering requirements, time limits, and game restrictions detailed in each offer. Abuse of bonus terms — including multi-accounting — will result in forfeiture and account suspension.
You are solely responsible for maintaining the confidentiality of your 10wen login credentials. Any activity conducted through your account is deemed authorised by you unless you report a breach promptly.
10wen provides deposit limits, session timers, and self-exclusion. Players experiencing problem gambling are encouraged to use these tools or visit our Responsible Gaming page for support resources.
10wen reserves the right to amend these Terms at any time. Continued use of the platform following notification of any change constitutes your acceptance of the revised Terms as published.
By accessing, registering on, or using the 10wen platform in any capacity — including browsing the website, creating an account, making a deposit, placing a bet, or participating in any promotion — you ("User", "you", "your") agree to be legally bound by these Terms & Conditions in their entirety. These Terms constitute a legally binding agreement between you and 10wen ("we", "us", "the Company", "10wen").
If you do not agree to any part of these Terms, you must immediately cease using the 10wen platform and close your account if one has been created. Continued use of the platform after any amendment to these Terms constitutes acceptance of the revised Terms.
These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement governing your use of 10wen.
2.1Age Requirement. You must be at least 18 years of age to register for or use the 10wen platform. By creating an account, you represent and warrant that you are 18 or older. 10wen reserves the right to request documentary proof of age at any time and to suspend or close accounts where age verification cannot be completed satisfactorily.
2.2Jurisdiction. You are solely responsible for determining whether online casino gaming and sports betting are lawful in the jurisdiction in which you are located. 10wen makes no representation as to the legality of its services in any particular location. By registering, you confirm that you have verified this independently and that your participation is lawful.
2.3One Account Per Person. Each individual may hold only one registered account on 10wen. The creation of duplicate or linked accounts ("multi-accounting") is strictly prohibited and will result in immediate suspension of all associated accounts and forfeiture of any balances or pending bonuses.
2.4Accurate Information. You must provide accurate, current, and complete information during registration and keep that information updated. 10wen is not liable for any loss arising from inaccurate registration data supplied by you.
3.1Account Security. You are solely responsible for keeping your 10wen login credentials — email address, password, and two-factor authentication codes — confidential. You must not share your credentials with any third party. Any transaction carried out through your account while your credentials are in use will be deemed authorised by you, regardless of whether you explicitly authorised that specific transaction.
3.2Reporting Breaches. If you suspect that your account has been accessed by an unauthorised party, you must notify 10wen immediately via our 24/7 live chat. 10wen will take reasonable steps to investigate and, where appropriate, freeze the account pending resolution.
3.3Account Closure. 10wen reserves the right to close, suspend, or restrict any account at any time and without prior notice where it reasonably suspects fraud, terms violation, problem gambling requiring protective action, or regulatory obligation.
3.4Inactive Accounts. An account that has not been accessed or used for a period of twelve (12) consecutive months may be classified as dormant. 10wen will make reasonable attempts to contact the account holder before applying any dormancy fee or closing the account in accordance with the prevailing dormancy policy.
4.1Accepted Payment Methods. 10wen accepts deposits and processes withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah. All transactions are processed in Pakistani Rupees (PKR). 10wen does not accept third-party payments — the name on your payment account must match your registered 10wen account name.
4.2Minimum Deposit. The minimum deposit on 10wen is Rs 500. Minimum deposit amounts are subject to variation depending on the payment method selected and any promotional requirements in effect at the time.
4.3Withdrawal Verification. Before processing a first withdrawal, 10wen will conduct standard Know Your Customer ("KYC") checks, which may include requesting a copy of a valid CNIC or passport, proof of address, and confirmation of payment method ownership. Failure to complete KYC verification will delay withdrawal processing.
4.4Withdrawal Processing Time. Withdrawal requests are generally processed within two to five business days following completion of KYC verification. 10wen is not responsible for delays attributable to third-party payment processors or banking systems.
4.5Funds Usage. Deposited funds in your 10wen account are held for gaming purposes only. They do not accrue interest. 10wen maintains client funds separately from operational funds to provide an appropriate level of protection.
5.1Game Rules. Each game and betting market on 10wen is governed by its own specific rules, which are displayed within the game or market interface. In the event of a conflict between game-specific rules and these general Terms, the game-specific rules shall prevail for that particular game or market.
5.2Finality of Results. The outcome of all games and sporting events is final and binding upon settlement, except in cases of technical error. 10wen reserves the right to void bets or game rounds where a demonstrable technical malfunction has occurred, and any winnings resulting solely from such a malfunction will not be paid.
5.3Sports Betting. Cricket betting markets — including PSL fixtures, T20 internationals, and Test matches — are subject to the official result declared by the relevant governing body (PCB, ICC, or equivalent). 10wen follows established industry practice for abandoned matches, Duckworth-Lewis-Stern adjustments, and reduced-over games.
5.4RNG Certification. All slot and table game outcomes on 10wen are determined by a certified Random Number Generator (RNG) independently audited for fairness. Published Return-to-Player (RTP) percentages are theoretical averages over statistically significant sample sizes and are not guaranteed for individual sessions.
6.1General Bonus Terms. All bonuses, free spins, cashback offers, and promotional credits offered by 10wen are subject to specific terms stated in each promotional communication, including wagering requirements, minimum odds restrictions, eligible games, and expiry periods. These specific terms supplement and take precedence over the general provisions of this clause.
6.2Wagering Requirements. Unless stated otherwise, bonus funds must be wagered a specified number of times before they — and any winnings derived from them — become eligible for withdrawal. The wagering requirement multiplier, eligible games, and contribution percentages are stated in each offer.
6.3Bonus Abuse. 10wen actively monitors for patterns of bonus abuse, including but not limited to: claiming multiple bonuses through separate accounts, placing low-risk or hedged bets designed solely to meet wagering requirements, or exploiting calculation errors. Where abuse is identified, 10wen reserves the right to void all bonuses and associated winnings and to close the relevant accounts.
6.4One Bonus at a Time. Unless a promotion expressly states otherwise, 10wen players may not hold more than one active bonus simultaneously. Opting into a new promotion before completing or forfeiting an existing one may result in the forfeiture of one or both bonuses.
The following conduct is strictly prohibited on the 10wen platform. Engaging in any of the following may result in immediate account suspension, forfeiture of all balances and bonuses, and reporting to relevant authorities where legally required:
8.110wen is committed to promoting responsible gaming. The platform provides a suite of tools accessible from your account settings, including deposit limits, wagering limits, session time alerts, cooling-off periods, and self-exclusion. Self-exclusion requests are actioned promptly and cannot be reversed for the duration of the self-exclusion period selected.
8.2The 18+ age restriction is non-negotiable. 10wen enforces age verification at registration and at withdrawal. Allowing minors to access your account constitutes a serious breach of these Terms and may have legal consequences.
8.3If you believe your gaming behaviour is causing financial or personal harm, you are strongly encouraged to use the tools available on our Responsible Gaming page or contact our 24/7 support team to request self-exclusion immediately.
8.410wen reserves the right to apply responsible gaming measures to any account where it identifies patterns consistent with problem gambling, regardless of whether the account holder has self-requested such measures.
All content on the 10wen platform — including but not limited to logos, game graphics, interface design, software, written content, odds data, and promotional materials — is the intellectual property of 10wen or its licensed content providers. No content may be reproduced, distributed, modified, or used commercially without the prior written consent of 10wen. Any unauthorised use constitutes an infringement of intellectual property rights and may result in legal action.
10.1The 10wen platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, 10wen disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
10.210wen shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, goodwill, or data, arising from or related to your use of the platform, even if 10wen has been advised of the possibility of such damages.
10.3In no event shall 10wen's aggregate liability to you for any claim arising from or related to these Terms or your use of the platform exceed the total amount deposited by you in the twelve (12) months preceding the claim.
Your use of the 10wen platform is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal data. By using 10wen, you consent to the data practices described in the Privacy Policy. In the event of any conflict between these Terms and the Privacy Policy with respect to data handling, the Privacy Policy shall prevail.
10wen reserves the right to amend, update, or replace these Terms at any time. Where a material change is made, 10wen will provide reasonable notice via email to your registered address or through a prominent notice on the platform. Continued use of 10wen following the effective date of any amended Terms constitutes your acceptance of those changes. If you do not accept the amended Terms, you should close your account before the effective date.
These Terms shall be governed by and construed in accordance with the laws applicable to online gaming operations as determined by 10wen's licensing jurisdiction. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction. Users located in Pakistan acknowledge that they are solely responsible for verifying the legality of online gaming in their location and that 10wen makes no representation as to local legal compliance.
If you have any questions regarding these Terms & Conditions, please contact 10wen through the 24/7 live chat available on the platform, or by email at: [email protected] (plain text — not a clickable link).
10wen aims to respond to all written enquiries within two business days. For urgent account matters, live chat is the fastest available channel.
Create your free 10wen account today — deposit in PKR via JazzCash or Easypaisa and access cricket betting, 200+ slots, and live dealer tables instantly. 18+ only. Play responsibly.
🔞 18+ | Terms Apply | Verify local laws before playing