10wen Privacy Policy – How We Handle Your Personal Data

This Privacy Policy ("Policy") applies to 10wen ("we", "us", "our", "the Company") and governs the collection, use, storage, and disclosure of personal data relating to users ("you", "your") of the 10wen online casino and sports betting platform, accessible at https://10wen.app.

10wen is committed to handling personal data responsibly and in accordance with applicable data protection standards. This Policy is designed to give you a clear, honest account of our data practices — written to be understood rather than to obscure your rights behind dense legal language.

By registering for or continuing to use the 10wen platform, you acknowledge that you have read and understood this Policy. This Policy should be read alongside our Terms & Conditions. Where these documents conflict on a matter relating specifically to data handling, this Policy shall prevail.

10wen collects personal data in the following categories, depending on how you interact with the platform:

10wen does not collect special categories of sensitive personal data (such as biometric or health data) except where a facial recognition selfie is submitted for KYC identity verification, in which case it is processed solely for that verification purpose and not retained for any other use.

10wen uses collected personal data for the following purposes:

• Account Management: Creating, maintaining, and securing your 10wen account, including login authentication and two-factor verification to your Pakistani mobile number.
• Payment Processing: Processing deposits and withdrawals in PKR through JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah, and maintaining accurate transaction records.
• Identity Verification (KYC): Verifying your identity before processing first withdrawals, in compliance with anti-money laundering obligations applicable to online gaming platforms.
• Platform Improvement: Analysing usage patterns to improve game performance, mobile interface design, and the overall 10wen user experience for players across Pakistan — Karachi, Lahore, Islamabad, and beyond.
• Fraud Prevention: Detecting and preventing fraudulent activity, bonus abuse, multi-accounting, money laundering, and other prohibited conduct described in our Terms & Conditions.
• Responsible Gaming: Monitoring account activity for patterns that may indicate problem gambling, in order to apply appropriate responsible gaming interventions where warranted.
• Marketing Communications: Sending promotional emails and SMS messages about 10wen bonuses, PSL-season offers, and new game launches — only where you have consented to receive such communications. You may withdraw this consent at any time from account settings.
• Legal Compliance: Retaining records as required by applicable financial, gaming, and anti-money laundering regulations.

Where applicable data protection law requires a lawful basis for processing personal data, 10wen relies on the following:

• Contract Processing necessary for the performance of the contract between you and 10wen — including account operation, payment processing, and game delivery.
• Legal Obligation Processing required to comply with KYC, AML, and record-keeping requirements imposed on online gaming operators.
• Legitimate Interest Processing for fraud detection, security monitoring, platform analytics, and responsible gaming surveillance — where these interests do not override your fundamental data rights.
• Consent Processing for marketing communications and non-essential cookies — where we rely on your explicit, freely given, and revocable consent.

5.1Payment Processors. 10wen shares necessary financial data with JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah for the sole purpose of processing deposits and withdrawals in PKR. Each of these providers operates under its own data protection framework.

5.2Identity Verification Providers. Third-party KYC and identity verification services may receive identity and document data to perform verification on behalf of 10wen. These providers are contractually bound to process data only for that specific purpose.

5.3Fraud & Security Services. 10wen may share technical and usage data with specialist fraud prevention and cybersecurity service providers to protect the platform and its users.

5.4Regulatory Disclosure. 10wen may be required to disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where legally compelled to do so. We will always seek to limit such disclosures to the minimum information required.

5.5No Sale of Personal Data. 10wen does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies.

All financial transactions on 10wen are conducted in Pakistani Rupees (PKR). 10wen does not store complete payment credentials on its own servers — payment processing is handled directly by our certified payment partners. Account references necessary for matching deposits and withdrawals to your 10wen account are retained for the duration required by financial record-keeping obligations.

KYC documents (CNIC, passport scan, proof of address) submitted for withdrawal verification are stored securely and used exclusively for identity verification purposes. 10wen does not use KYC documents to build marketing profiles or share them with unrelated third parties. Verified KYC records are retained for the period required by applicable anti-money laundering regulations.

7.1Essential Cookies. Certain cookies are strictly necessary for the 10wen platform to function — including session management, login authentication, and security tokens. These cookies cannot be disabled without preventing your use of the platform.

7.2Analytical Cookies. 10wen uses analytical cookies to understand how users interact with the platform — which games are most popular, how pages load on Pakistani mobile networks, and where users encounter friction. This data is aggregated and anonymised where possible.

7.3Marketing Cookies. 10wen may use marketing cookies to deliver relevant promotional content on the platform, based on your gameplay history and stated preferences. These cookies are only set where you have provided prior consent.

7.4Managing Cookies. You can manage or delete cookies through your browser settings at any time. Disabling non-essential cookies will not affect your ability to use core 10wen features, though some personalisation features may become unavailable.

10wen implements appropriate technical and organisational security measures designed to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 10wen's servers.
• Encrypted storage of sensitive personal and financial data at rest.
• Role-based access controls ensuring that 10wen staff can only access personal data relevant to their specific operational function.
• Regular security assessments and penetration testing of the 10wen platform infrastructure.
• Two-factor authentication options available to all registered 10wen account holders.

No transmission of data over the internet can be guaranteed as completely secure. While 10wen takes security seriously, you acknowledge that you provide personal data at your own risk and are responsible for maintaining the security of your own 10wen account credentials.

10wen retains personal data only for as long as necessary for the purposes described in this Policy, including legal and regulatory obligations. General retention principles applied by 10wen are:

• Active Accounts: Personal and account data is retained for the duration of your account's active status.
• Closed Accounts: Following account closure, data required for regulatory compliance (particularly financial and KYC records) is retained for a minimum period determined by applicable anti-money laundering and financial record-keeping regulations — typically five to seven years.
• Inactive Accounts: Accounts with no activity for twelve consecutive months may be subject to the dormancy policy, after which data may be minimised while core records are retained as required by law.
• Marketing Data: Consent-based marketing data is retained until consent is withdrawn, after which marketing communications will cease promptly.

Subject to applicable data protection law and 10wen's legal retention obligations, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data 10wen holds about you.
• Rectification: Request correction of inaccurate or incomplete personal data.
• Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Restriction: Request that 10wen restrict the processing of your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Portability: Request a machine-readable copy of the data you have provided to 10wen for transfer to another service, where technically feasible.
• Withdraw Consent: Withdraw consent for marketing communications or non-essential cookies at any time, without affecting the lawfulness of prior processing based on that consent.

To exercise any of these rights, contact 10wen via the 24/7 live chat or at [email protected]. 10wen will respond to data rights requests within a reasonable timeframe, typically within 30 days of receipt.

The 10wen platform is strictly for adults aged 18 years and above. 10wen does not knowingly collect personal data from individuals under the age of 18. If 10wen discovers that personal data has been collected from a minor, the account and all associated data will be closed and deleted promptly. If you believe a minor has registered on 10wen, please contact us immediately via live chat so we can investigate and take appropriate action.

10wen may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered users via email to your registered address and/or by a prominent notice on the 10wen platform prior to the change taking effect. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. Continued use of 10wen after the effective date of any change constitutes your acceptance of the revised Policy.

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how 10wen handles your personal data, please contact us through the 24/7 live chat on the platform, or in writing to: