At 10wen, we believe that gaming should always be a form of entertainment — not a source of financial stress or personal harm. This page explains the tools, policies, and resources we provide to keep every Pakistani player in control of their experience.
If you feel that your gaming habits are out of control, please do not wait. Contact 10wen's 24/7 live chat and request an immediate self-exclusion. Our support team will action your request without delay. Self-exclusion on 10wen is permanent for the period you select and cannot be reversed early.
Live Chat available 24/7 on 10wen | Email: [email protected]
Online gaming is enjoyed by millions of people as a legitimate leisure activity — watching PSL on a Sunday and putting a couple of hundred rupees on a match is something a lot of Pakistanis do for the fun of it. The overwhelming majority of 10wen's players engage responsibly and within their means, and the platform is designed for exactly that kind of player.
But 10wen also understands that for a small number of people, gambling can become a problem. Problem gambling is a real condition — not a character flaw — and it affects people across all income levels and backgrounds, including in Pakistan. The tools and policies described on this page exist because we take that reality seriously, not because a terms page required us to mention it.
10wen's responsible gaming framework is built around four principles: prevention through strict 18+ enforcement, control through player-set limits, protection through self-exclusion and account monitoring, and support through accessible 24/7 assistance.
All tools are accessible directly from your account settings — no waiting, no approvals required
Set a maximum deposit amount per day, per week, or per month on your 10wen account. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions.
Cap the amount you can lose in a given period on 10wen — daily, weekly, or monthly. When your loss limit is reached, you are automatically prevented from placing further bets until the limit period resets. A genuinely useful tool for players who want a hard ceiling on their losses.
10wen will display a pop-up notification after a session time limit you set yourself — 30 minutes, 1 hour, or 2 hours, for example. The alert shows how long you have been playing and how much you have wagered in that session, giving you clear information to decide whether to continue.
Take a short break from 10wen without permanently closing your account. Cooling-off periods of 24 hours, 7 days, or 30 days are available. During a cooling-off period, your account is suspended — you cannot deposit, bet, or access the casino or sportsbook.
For players who need a longer or permanent break, 10wen's self-exclusion tool closes your account for a minimum of six months, up to permanent exclusion. Self-exclusion cannot be reversed before the period expires. Request it from account settings or contact our 24/7 live chat for immediate activation.
Your 10wen account dashboard displays a full history of deposits, withdrawals, bets placed, and wins — presented clearly so you always know exactly where you stand financially. No hidden figures. Transparency about your activity is a core part of responsible gaming.
Access the 10wen platform on mobile or desktop and log in with your registered credentials.
Tap your profile icon and select "Account Settings" from the dropdown menu.
The Responsible Gaming section contains all available tools — deposit limits, session timers, cooling-off, and self-exclusion — in one place.
Choose your limit type and amount in PKR or time duration. Deposit and loss limits take effect immediately upon confirmation.
If you need help setting limits or want to request self-exclusion immediately, 10wen's 24/7 live chat team can action this for you without delay.
If you answer "yes" to two or more of these questions, it may be time to use 10wen's responsible gaming tools or take a break.
If two or more of these apply to you, please contact 10wen via live chat or email [email protected] to discuss self-exclusion options. Reaching out is the right decision.
The 18-year age minimum on 10wen is not a formality — it is a firm, non-negotiable requirement. Online gambling carries real financial risk, and Pakistan's young population includes many teenagers who are digitally fluent enough to register on gaming platforms if those platforms do not enforce age rules properly. 10wen enforces age verification at registration, not only when a player first requests a withdrawal.
When age cannot be verified satisfactorily during KYC review, the account is suspended until documentation is provided. Accounts found to belong to individuals under 18 are permanently closed, all deposits are returned, and any associated winnings are forfeited. There are no exceptions to this policy.
If you are a parent or guardian who believes a minor has registered on 10wen using a device in your household, please contact us immediately via live chat. We will investigate and close the account without delay. We also recommend using parental control software on shared devices to prevent access to online gaming sites by minors.
You play with a fixed PKR budget, accept losses as the cost of entertainment, stop when the budget is spent, and don't think about 10wen when doing other things.
You occasionally exceed your budget, think about 10wen more than you'd like, or feel frustrated after losing. Set deposit and loss limits now, before habits become harder to change.
Chasing losses, hiding gaming from family, borrowing to fund deposits. Use 10wen's self-exclusion tool now or contact live chat. This is urgent — not something to put off until tomorrow.
There is no single trick that makes online gaming "safe" — responsible play is a habit, not a one-time decision. These are practical guidelines that 10wen recommends to all its Pakistani players, whether they are placing a bet on a PSL fixture from Karachi or spinning a slot from Lahore late at night.
Responsible gaming is not only the player's responsibility — it is also ours. 10wen commits to the following as part of our responsible gaming framework:
These commitments are part of 10wen's Terms & Conditions. If you feel 10wen has not honoured any of these responsibilities in your case, please raise it directly via live chat or at [email protected].
10wen offers PSL cricket betting, 200+ slots, and live casino tables — all in PKR, all on mobile. Set your limits, play within your budget, and enjoy Pakistan's most complete online gaming platform the right way. Strictly 18+.
🔞 18+ Only | Gamble Responsibly | Set Limits Before You Play | Terms Apply